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Compliance Statement Seafarers

Scarlett Entertainment and Management Ltd Statement of MLC 2006 Compliance

Scarlett Entertainment Searfarer’s Recruitment and Placement Services fully comply with regulation set by MLC 2006.

  • We are committed to to the following:

  • We will not recruit seafarer’s who are under the age of 18

  • We will not charge the seafarer recruitment costs

  • Costs of passports, Seaman’s book, and STCW documents appropriate for the rank-remain the seafarer’s costs.

  • We ensure ship-owners have appropriate means in place to protect seafarers from being stranded in a foreign port

  • Our Client’s (Employers/Owners) undertake to insure fully with P&I Club all personnel on board from the time of their departure from the port of recruitment until their repatriation to their home port. Furthermore, to effect coverage for industrial injury and death as per the terms of the employment agreement.

  • We offer to seafarer’s families all possible advice that they may need (within legal capabilities and not against the seafarer’s will) and company guarantees that seafarer’s families requests will be passed to them at no cost without delay.

  • We do not use lists or mechanisms intended to prevent or deter seafarers from gaining employment from which they are qualified.

  • We operate an appropriate on-board complaint procedure (including required contact details) that is always available for the seafarer.

  • We ensure that the Seafarers employer will provide adequate timing and support relating to the development and issue of seafarer employment agreements.

  • We have a complaints procedure in place for handling of seafarer complaints.

  • Employment on board of vessels flying the flag of a state, which did not ratify the MLC 2006 shall be notified to seafarer and possible problems clearly identified.

  • We will ensure a system of protection to compensate Seafarers for loss that may incur as a result of the failure of the Recruitment and Placement Service or Shipowner by ensuring ship owners have appropriate insurance in place.

Seafarer’s Complaints Procedure

At Scarlett Entertainment we are committed to ensuring the welfare of our sea farers and accordance with title 1.4 of the MLC 2006 policy which the MLC applies, employ a clear Seafarer complaints procedure.  

With that in mind, the Seafarer will always have the option to follow the ship owners onboard complaints procedure or contact the DPA if they see fit. If this does occur, Scarlett Entertainment will offer transparency with any prior communication relating to the complaint. 

If somebody has a grievance or complaint they should raise awareness within 7 days. This time period can be extended with appropriate justification for the delay.  

Complaints can be raised in written form, email or verbally. If a verbal complaint is made, written notes must be taken. The below outlines our complaints procedure  

STAGE ONE 

The Seafarer should raise the matter with Line Manager or Cruise Director verbally. Should the matter not be resolved you should pursue to stage two: 

STAGE TWO 

Complaint raised In writing to Line Manager, Scarlett Entertainment Head of Operations or Scarlett Compliance Officer who will reply within ten working days.  

Scarlett Entertainment Head of Operations can be contacted on the below:  

E- Mail – Lydia@scarlettentertainment.com 

Phone – +441626572072

Postal – 30-32 Courtenay Street, Newton Abbot, TQ122DT 

Scarlett Entertainment Compliance/Production Manager can be contacted on the below:  

E- Mail – Jessica.ly@scarlettentertainment.com

Phone – +441626572072

Postal – 30-32 Courtenay Street, Newton Abbot, TQ122DT 

We are confident that above will address the situation and from it any necessary corrective and preventive actions identified during complaint investigation will be implemented. However, if the Seafarer is unsatisfied they should be reminded of below.  

The Maritime Coastguard Agency 

At any point throughout the process the seafarer may contact the MLC Department at The Maritime Coastguard Agency using the details below. Included in this action should be full details of any previous correspondence.  

Website: www.mcga.gov.uk  

Email: mlc@mcga.gov.uk  

Postal: Spring Place, 105 Commercial Road, Southampton, SO15 1EG  

Telephone (main switchboard) +44 203 817 2000  

Notes of Importance 

Seafarers can be accompanied at all stages of the complaints procedure should they wish.  

Any meetings of this nature should be in working hours, in an office environment and to have a witness present. Appropriate notes will be taken and saved to team files.  

For any complaint of any nature, opinions and feelings are kept out of the conversation and investigation must remain confidential.