Nancy Rademaker

A remarkable MC, Conference Moderator, and Speaker, Nancy is one of the few female keynote speakers specializing in the impact of digitalization on customer and employee behavior.

With over 20 years of experience analyzing the transformative effects of technology on society, Nancy delivers passionately insightful keynote speeches. Her extensive collaborations with influential IT companies like Microsoft in the Netherlands and across Europe have established her as an expert in her field. Nancy combines her deep knowledge and enthusiasm for the tech world with her background in education and a passion for customer-centric strategies, offering adaptable keynotes with crucial lessons for various corporate industries. She has invigorated numerous boardroom meetings and round-table discussions with bold presentations on topics like AI, digital transformation, and business model rejuvenation.

Nancy's inspiring keynotes can be delivered in either English or Dutch, motivating business leaders and employees to excel and adapt to the ever-evolving corporate landscape. Drawing from her firsthand experiences, she ensures her keynotes are relevant, cutting-edge, and dynamic.

Keynote Speech Topics

The X Factor of Customer Centricity

This keynote speech delves into the phenomenon of the past decade where customer "experience" has dramatically grown in importance. In an era where everything is virtually available 24/7, emotions and experiences are more influential in decision-making regarding products and services.

This keynote takes audiences on a journey exploring human change, its impact on organizations, and how customer experience is crucial for retaining repeat business. With technology at its core and AI algorithms tracking customer preferences, this is an exciting exploration into the needs of the "New Customer."

The Power of AI

In this keynote, Nancy discusses how big data and new technologies have ushered in an Augmented Age that will revolutionize both business and society.

Providing an easy-to-understand overview of AI, how it works, and simple, entertaining examples to help the audience grasp the concepts of algorithms, machine learning, image generation, and predictive maintenance, among others, this keynote is ideal for any corporate company.

Importantly, Nancy will discuss what Artificial Intelligence can do for your business and how it can be utilized to gain a deeper understanding of customers.

Culture & Leadership in the Beyond

Technology is continuously transforming and evolving the world around us in unprecedented ways. Just as it impacts our personal lives, it also affects the business realm. Business leaders must consistently adapt to thrive in what Nancy terms 'The Beyond.'

In this keynote, Nancy emphasizes the need to continually evolve and abandon traditional thinking to maintain employee engagement and attract new talent. With a focus on new culture and well-being, business leaders must create organizations that inspire their workforce.

Healthcare in The Beyond – Patient Centricity is THE Leading Game

With digital, mobile, AI, and Big Data rapidly becoming the New Normal, all of society—including the healthcare sector—is undergoing transformation.

In this keynote, Nancy demonstrates how technological advancements have affected human behavior and how this impacts healthcare. More driven by consumers than physicians, healthcare companies must adopt flexible and fluid strategies to adapt to the new hyperconnected world.

This presentation highlights the necessary strategic shifts and provides practical steps that companies can implement immediately.