Custom Heat Transfers

Client Experience Flow

1. Loading Page & Personalisation:

• Start with a loading screen showcasing an illustration of the customisable jersey.

• The client sees a “Let’s Get Started!” prompt, then enters their preferred handle and name to display on the jersey, just below the number.

2. Patch Selection:

• Prompt the client to choose patches to include on their jersey. Options include selecting one or two patches from a total of four.

• The client selects where each patch will be applied (e.g., Patch #1 on the left arm, Patch #4 on the right arm).

3. User Information:

• The client provides their name and phone number and submits their selections.

• They receive a text message confirming their order details, including a job number (e.g., #45) and an estimated wait time based on the current queue (e.g., 6 people ahead with a 6-minute estimated wait).

4. Job Ticket Printing:

• A job ticket is printed with the client’s name, job number, and jersey size.

5. Production & Distribution:

• Staff assembles the jersey according to the selections.

• Once complete, a member of the distribution team sends a text message notifying the client that their jersey is ready for pickup.

• Jerseys are organised by job number for easy retrieval. Staff can also deliver completed jerseys directly to the client’s hotel room if desired.